COVID-19 is an unprecedented pandemic disease. Like millions of other small businesses across our country, we have changed our business protocols in order to protect our team members and our clients. We have previously stopped any client access to our hospital as a way to reduce spread of this virulent disease. As of June 1st, we are modifying our protocols; clients will have the option of coming in our hospital for a face to face doctor's appointment or remaining in their car for a curbside appointment. Please read our hospital policies and protocols. Please be patient with our team members, as we are all working diligently to offer the exceptional veterinary care you have come to expect from our hospital during this stressful time in our world.
With any type of appointment, CALL OUR HOSPITAL WHEN YOU ARRIVE, 303-534-5440--- REMAIN IN YOUR CAR.
Every client will be asked if they have any symptoms of COVID, if they have had COVID or been exposed to someone with COVID or if they have traveled outside of the state within the past 14 days.
For in person doctor's appointments, respond our text (sent out before your appointment) to alert our team you have arrived-- put on your face mask (required to enter our hospital) -- meet a team member on our front porch, have your temperature taken outside -- follow a team member into an exam room that has been disinfected prior to your arrival -- remain in the room throughout your pet's visit, even if your pet is taken to our treatment area -- discuss treatment, receive medications, pay for your care in the exam room-- return to your car. If your temperature is greater than 100.4 F, you will be asked to reschedule your pet's appointment.
For curbside doctor's appointments, respond our text (sent out before your appointment) to alert our team you have arrived -- a team member will come to your car, retrieve your pet and bring your pet into a designated exam room-- the doctor will call to discuss the care plan for your pet & carry out this care -- a team member will call to review the treatments performed and any prescribed medications, as well as taking payment over the phone -- the team member will return your pet to your car. Please remain in your car in the parking lot throughout your pet's visit. BE AVAILABLE by phone during this time.
For surgical appointments and any sick pet drop off appointments, call our hospital to alert our team of you arrival -- a technician will speak with you about the plan for your pet's surgery or care -- this technician will come to your car, have you sign necessary permission forms, retrieve your pet from your car and take your pet into our hospital for the appropriate care. A doctor will call with appropriate follow ups as needed throughout the day, including planning when you should come back to pick up your pet. When you return for your pet, call our hospital -- a team member will review the care your pet received, discuss any discharge instructions and prescribed medications, have you pay for care over the phone -- a veterinary technician will bring your pet and their medications to your car.
For veterinary technician appointments, call our hospital to alert our team of your arrival -- a technician will speak with you on the phone about the plan for your pet's care -- a team member will retrieve your pet from your car, take the pet into our hospital, carry out the discussed care for your pet, call for payment over the phone, then return your pet and any prescribed medications to your car.
We appreciate your business, we love animals, we want to care for your beloved pets as well as protect you, our team members and the public at large from further spread of COVID-19. If you have any questions, comments, concerns, please call and ask for Laura Mays or Dr. Spears, or email either one of them at email@example.com We appreciate your patience with our team during the trying time.